Refund/Return/Cancellation & Replacement Policy

Returns

1. You have 7 days to return an item from the date you received it.
2. To be eligible for a return, your item must be unused and in the same condition that you received it.
3. Your item must be in the original packaging.
4. Your item needs to have the receipt or proof of purchase

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Refunds will be done only through the Original Mode of Payment.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellation Policy:

All orders can be cancelled before delivery. To cancel an order the Customer needs to notify us either by phone +971 553406451 or email info@hoottubkart.com.

Contact Us

Register your concern/complaint through Customer Care +971 553406451 or through the link on the Website. Complaints shall be taken cared by the Company’s experts on case on case basis. Customer should provide their name, address, contact number, Order number, and the reason for returning the Product and request for refund or replacement in the form provided and shall be forwarded to the Customer care.Refunds will be done only through the Original Mode of Payment.

WhatsApp chat